Contact us
Search the help first; email [email protected] about bugs, payments, access to your account and privacy requests.
Who can do this?
Everyone
Most questions are already answered in this help, with steps and screenshots. Searching is faster than emailing: type your question in the search box at the top.
When to email us
Email [email protected] if the help doesn't get you further with:
- a bug in the app: something doesn't work the way the help describes;
- payments and invoices: a payment fails, an invoice is wrong;
- access to your account: you can't log in and "forgot password" doesn't help;
- privacy: you want a copy of your data or want it deleted.
What to include in your email
So we can help you right away:
- the name of your venue and the email address you log in with;
- what you were trying to do and what happened;
- which device and browser (e.g. iPhone, Safari);
- a screenshot, if you can.
Didn’t find what you were looking for? Search again: