Why is my venue read only?
After the trial without a subscription, or after a failed payment, your venue becomes read only. Your team still sees the schedule; nobody can change anything.
Who can do this?
Everyone
Do you see the Read only message? Then nobody at your venue can change anything: no schedule, no availability, no requests. Your team can still see the published schedule. Nothing is deleted.
Why?
| Situation | What happens |
|---|---|
| Your trial ended without a subscription | Read only straight away. |
| A payment failed | You see Payment failed. Stripe tries again. After 7 days without a successful payment: read only. |
| You cancelled | After the end of the paid period: read only. |
Fix it (admin)
- No subscription? On Billing, click Start subscription. See Start your subscription.
- Payment failed? Click Payment details and invoices and update your payment method.
As soon as payment is in order, everyone can carry on straight away.
Are you a staff member? Then you don't need to do anything. Let your manager know the venue is read only.
Related articles
- Start your subscriptionStart your subscription whenever you like during the trial. You only pay once it ends. Pay with Bancontact, card or direct debit.
- Invoices, payment method and cancellingVia Payment details and invoices you download invoices, change your payment method or billing details and cancel your subscription.
- Price and trial30 days free, no card needed. After that €20 a month excl. VAT for up to 15 active users, plus €10 for each extra block of 15.
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