The app shows old data
BarPlanner updates itself. If the live connection fails, the app refreshes every 15 seconds. Here's what to do if you still see old data.
Who can do this?
Everyone
Normally you never need to refresh: if someone changes the schedule, you see it straight away. If the live connection doesn't work, for example on a strict Wi-Fi network, the app fetches changes every 15 seconds.
Still seeing something old?
- Refresh the page: pull down on your phone, or press F5 on a computer.
- Close the app and open it again, especially if it was in the background for a long time.
- Check your internet connection. Without a connection you can't change anything.
- Right venue? If you work at more than one venue, check which venue is selected at the top. See Work at more than one venue.
- Draft or published? Your team only sees published shifts. See Draft and published.
Still a problem? Email us what you see and on which device. See Contact us.
Related articles
- Notifications and push notificationsYou get a notification for a new schedule, a change or a request: in the app, by email, and as a push notification on your phone if you turn it on.
- I don't get push notificationsYou turn on push notifications per device. On an iPhone they only work from the app on your home screen.
Didn’t find what you were looking for? Search again: